One shop, one week
Follow one order, start to finish.
No feature names. A shop with five people, an order that lands at eleven at night, and what happens to it by Thursday — the way it goes today, and the way it goes with Oryza.
The owner
Wants to know what is stuck and how much money is out there.
The manager
Hands out the day’s work and chases what is late.
Order agent
Calls customers and confirms what they actually want.
Delivery agent
Books couriers and deals with failed attempts.
Settlement agent
Matches what the couriers paid against what they owed.
How it goes today
How it goes with Oryza
Sunday 11:04pm
The order arrives
It sits in the shop panel. Nobody sees it until someone opens the laptop in the morning, and by then three more have come in.
It lands on the desk the moment it arrives, marked as nobody’s, so the first thing anyone sees in the morning is what has no owner.
Monday 9:20am
Somebody has to call
The manager reads out order numbers. Two people call the same customer. One order is missed entirely and nobody finds out until the customer complains.
The manager gives it to one agent with a time on it. It is that agent’s job until it is done, and everyone can see whose it is.
Monday 9:41am
The customer confirms
The agent writes it in a notebook, or a group chat, or remembers it. If they are off tomorrow, nobody knows what was agreed.
What was agreed goes onto the order itself — the address change, the size, the promise to call back. The next person reads it instead of asking again.
Monday 12:40pm
The courier is booked
Someone copies the address into the courier’s website. If the booking is rejected the tab is already closed, and the parcel sits on the floor for two days.
Booked from the order in one step. If the courier rejects it, that becomes a job on the desk with someone’s name on it, not an error nobody read.
Wednesday 4:10pm
The delivery fails
The courier’s app says failed. Nobody is watching the courier’s app. The customer waits, then cancels.
The failure comes back onto the order and becomes the next job: call the customer, book again, or take it back. Somebody owns it that afternoon.
Thursday 11:00am
Half of it comes back
The goods return to the shelf. What the courier now owes you is different from the invoice, and nobody adjusts anything.
The returned item goes back into stock and the amount the courier owes drops by exactly that much, on the record, with the reason attached.
Thursday 6:30pm
The money is counted
The courier’s statement is compared to a spreadsheet, late at night, once a week. Short payments are found weeks later, if at all.
Expected, collected and settled sit side by side per order. What is short is short today, with the evidence next to it — and the order stays open until it matches.
That is the whole product. Everything else on this site is a detail of one of those seven moments.
Try it on your own week
Run your own orders through it for a month. Free.
One order source, two couriers, and a desk for five — the owner, a manager, and three agents on order, delivery and settlement.